Add orders by hand and paste tracking numbers

You can add an order by hand with the add-order form on the dashboard, and you can add tracking numbers to many orders at once with the paste-tracking page. Both are on every plan, and there is no limit on the number of orders.

Add an order by hand

Use the add-order form on the dashboard for an order that email sync and the extension cannot see, such as an in-store purchase. Enter the store, the order number, the date, the product, the quantity, the cost and the buying group. Orders you add by hand go straight to the dashboard.

Paste tracking numbers

The paste-tracking page adds tracking numbers to orders you already have. Use it when a carrier page, a spreadsheet or an email gives you a list of tracking numbers.

1. Put one order on each line: the order number, then one or more tracking numbers.
2. Paste up to 500 lines.
3. Check the preview. It shows the order each line matches.
4. Click Apply.

What happens:

• The tracking numbers are added to the order, with the carrier.
• An order in Ordered moves to Shipped. An order is never moved backward.
• A line that matches no order, or more than one order, is flagged and not applied.
• A tracking number that a spreadsheet damaged (for example 1.23E+15) is refused, so a wrong number never reaches a buying group.

Send the tracking on

On Pro and Concierge, if the order has a buying group and auto-submit is on, new tracking goes to the group at once. On Free, send it from the dashboard. See send tracking to buying groups.